All goods purchased from Fuvelo come with a manufacturer’s warranty that covers defects in materials and workmanship, giving you peace of mind that you’re protected if such faults occur.

If something is not right, we want the process to be clear, fair and easy to follow.

Please note, warranty is non-transferable and applies only to the original purchaser proof of purchase is required for all warranty claims. 

Straight answers. Practical support. No unnecessary runaround.

How Fuvelo handles warranty support

If you think there is a fault with your bike, wheelset, component or accessory, get in touch with us first. We will review the issue, guide you through the next steps, and work with you to find the right outcome as quickly as possible.

Your options at a glance

A valid fault may mean refund, replacement, repair, replacement parts or further inspection depending on the issue and when it occurred. Some products also come with a manufacturer warranty, but this sits alongside your statutory rights, not instead of them.

What warranty support usually covers

Warranty support is generally there for genuine manufacturing defects or material faults under normal intended use.

What is usually not covered

This usually includes crash or impact damage, accidental damage, normal wear and tear, cosmetic damage that does not affect performance, incorrect assembly by someone outside Fuvelo or an approved partner, poor maintenance, neglect, corrosion, modifications not approved for the product, or use outside the product’s intended purpose.

Bikes, curated builds and ready-to-ride support

Because Fuvelo bikes and curated builds are assembled and checked before delivery, we take post-delivery support seriously. If there is an issue with a bike or build supplied by Fuvelo, we may ask for your order number, clear photos or video, a short description of what is happening, and details of mileage or usage if relevant.

How to make a claim

Contact us first, send photos or video where possible, we'll review the issue, confirm next steps, and then work towards the quickest resolution.

What to have ready

• Full name
• Order number
• Product name
• Date of purchase
• Clear description of the issue
• Photos or video
• Whether the product is still safe to use